Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Warranty
WARRANTY COVERAGE manufactured and purchased from an authorized dealer are warranted to the original purchasing consumer for a period of ONE YEAR from the date of purchase against defective materials or workmanship also known as Factory Defect. This warranty is not transferable.
Should any of the Products prove defective or deficient under normal use during the warranty period, the defective parts will at our option either be repaired or replaced. In keeping with our continuous product improvement policy, we reserve the right to replace defective parts with parts of equal or greater value.
EXCLUSIONS FROM COVERAGE This warranty does not cover removal, installation, labor or transportation costs to Hauzi Kitchen Cabinets of the defective Products. Nor does this warranty cover any product used or installed in connection with the cabinets or cabinetwork, such as plumbing fixtures, gas or electrical appliances, or countertops. We shall provide for the cost of the return shipment of repaired or replacement Products to the consumer, if deemed necessary. This warranty does not apply to damages or defects related to improper handling, storage, misuse, alterations, installation or Products used for any purpose other than normal use. Slight color variations for repair or replacement parts and color variations that may occur over time are not considered defects or deficiencies under this warranty.
TO THE EXTENT PERMITTED BY LAW, HAUZI KITCHEN CABINETS. SHALL NOT BE LIABLE FOR LOSS OF USE OF THE PRODUCTS, CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES RESULTING FROM THE USE, INSTALLATION, PERFORMANCE OR FAILURE OF ANY PRODUCTS.
Some provinces and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and from province to province.
WARRANTY CLAIMS To submit a warranty claim to your authorized dealer explaining the defect with a copy of your proof of purchase.
Hauzi kitchen cabinets is not responsible for merchandise returned to it without proper written authorization from us. This Limited Warranty is applicable to products purchased after January 1, 2021.
Shipping returns
To return your product, you should mail your product to:1104 S Westmoreland Dr #2, Orlando, FL 32805.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@hauzicabinets.com for questions related to refunds and returns. HAUZI KITCHEN CABINETS